Shipping policy

Shipping Policy

Shipping Policy

We want your MATUPO order to reach you as quickly as possible. Here's what to expect.

Order Processing

Orders are processed within 1-2 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there is a significant delay.

Shipping Times

Once your order ships, delivery typically takes 5-8 business days, depending on your location. Total time from order to delivery is generally 6-10 business days.

Please note: shipping times are estimates and are not guaranteed. Delays caused by customs, weather, or carrier issues are outside our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order and delivery location.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's progress.

Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@matupo.com and we will do our best to update it before the order ships.

Lost or Missing Packages

If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first. If you still cannot locate it, contact us at support@matupo.com within 7 days and we'll help resolve the issue.

International Orders

At this time, we currently ship within the United States only.

Questions

If you have any questions about your shipment, reach out to us at support@matupo.com.