Privacy policy

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Return & Refund Policy

Return & Refund Policy

At MATUPO, we want you to love your purchase. If you're not completely satisfied, we're here to help.

30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all MATUPO products. If you're not satisfied with your purchase, you may request a full refund within 30 days of the delivery date — no questions asked.

How to Request a Refund
To start a return or refund, contact us at support@matupo.com with your order number and the reason for your request. Our support team will respond within 24-48 hours with return instructions.

Return Conditions

  • Items must be returned in their original condition where possible. Due to the hygienic nature of pet grooming products, we may offer a refund without requiring the item to be shipped back, at our discretion.
  • Refunds are issued to the original payment method within 5-10 business days of approval.
  • Shipping costs (if any were charged) are non-refundable, unless the return is due to our error (wrong or defective item).

Damaged or Defective Items
If your MATUPO glove arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue, and we'll send a replacement or issue a full refund at no additional cost to you.

Order Cancellations
Orders can be cancelled free of charge within 12 hours of purchase, before they ship. Contact us as soon as possible if you need to cancel.

Non-Returnable Situations

  • Items returned after the 30-day window
  • Products damaged due to misuse

Contact Us
Questions about your return? Email us at support@matupo.com — we typically respond within 24-48 hours.

Privacy Policy

Privacy Policy

This Privacy Policy describes how MATUPO ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from our store.

Information We Collect

When you visit our site, we automatically collect certain information about your device, including your browser, IP address, time zone, and some of the cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect information you provide, including your name, billing and shipping address, email address, phone number, and payment information.

How We Use Your Information

We use the information we collect to:

  • Fulfill and manage your orders, including processing payment, shipping, and providing customer support
  • Communicate with you about your order, account, or promotions (you can opt out of marketing emails at any time)
  • Improve our store, products, and customer experience
  • Detect and prevent fraud

Cookies and Tracking

We use cookies and similar tracking technologies to operate our site and understand how visitors use it. This may include analytics tools (such as Google Analytics) and advertising pixels (such as Meta/Facebook Pixel and TikTok Pixel) that help us measure and improve our marketing. You can disable cookies through your browser settings, though some parts of our site may not function properly without them.

Sharing Your Information

We share your information with third parties who help us operate our business, including:

  • Shopify, our e-commerce platform provider
  • Payment processors, to securely process your payment
  • Shipping carriers, to deliver your order
  • Marketing and analytics providers, as described above

We do not sell your personal information to third parties.

Data Retention

We retain your order information for as long as necessary to fulfill the order, comply with legal and tax obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, or to opt out of certain uses of your data. California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise these rights, contact us using the information below.

Children's Privacy

Our store is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at support@matupo.com.